Privacy Policy
Introduction
At Flux Footwear, we deeply value the privacy, security, and trust of every global customer who visits our website and purchases our products. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and manage your personal information when you access, browse, and shop on our official website. This policy applies to all users worldwide, covering all personal data submitted through our platform, and complies with global standard privacy protection principles. We are committed to safeguarding your personal privacy while delivering a safe, transparent, and seamless online shopping experience for all Flux Footwear consumers.
Information We Collect
We only collect necessary and legitimate personal information that you voluntarily provide to us or automatically generated during your website visit and order process, strictly limited to the scope required for business operation and service delivery. The information we collect is divided into the following categories:
Personal Identification & Order Information: When you register an account, place an order, or submit customer service inquiries, we collect your full name, email address, contact phone number, shipping address, billing address, and order records. This information is essential for order confirmation, product shipment, after-sales service, and smooth transaction completion.
Payment Information: All payment transactions on our website are denominated in USD. We do not directly collect or store your complete credit card, debit card, or third-party payment account information. All payment data is processed and protected by certified secure third-party payment service providers, and we only obtain necessary payment confirmation results and transaction records for order reconciliation.
Automatically Collected Website Data: During your visit to our website, we may automatically collect non-identifiable browsing information, including your device type, browser version, IP address, page browsing records, access time, clicked content, and website interaction preferences. This data helps us analyze website operation status, optimize page display, improve product presentation, and enhance overall user experience.
Communication Information: If you contact our customer support team, subscribe to our newsletter, or participate in brand interactive activities, we will retain your communication content, feedback records, and subscription preferences to respond to your questions timely and provide targeted brand updates and service notifications.
How We Use Your Information
All collected user information is only used for legitimate business and service purposes, and we will never abuse or misuse your personal data. The main usage scenarios are as follows:
Order Fulfillment & Service Delivery: We use your personal and shipping information to confirm orders, arrange next-business-day shipment, complete global delivery, process 60-day return applications and 5–10 business days refund procedures, ensuring every order and after-sales service is completed efficiently and accurately.
Website Optimization & User Experience Improvement: By analyzing browsing data and user behavior, we continuously optimize website layout, product display, page loading speed, and functional experience, making our shopping platform more convenient and user-friendly for global customers.
Customer Communication & Support: We use your contact information to reply to your consultation messages, feed back order status, refund progress, and policy updates, and solve your shopping and product-related problems in a timely manner.
Brand Marketing & Activity Notification: With your explicit consent, we may send you brand new product releases, preferential activity information, and footwear health knowledge updates. You can unsubscribe from marketing emails at any time if you no longer wish to receive relevant content.
Security Protection & Risk Prevention: We use user data to verify user identity, prevent fraudulent transactions, protect website and user account security, and maintain the safe and stable operation of our online shopping platform.
Information Storage & Security Protection
Flux Footwear adopts industry-standard technical and management measures to fully protect your personal information from unauthorized access, disclosure, tampering, loss, and abuse. All user data is stored on secure encrypted servers, with strict access authority control and real-time data monitoring mechanisms.
We will retain your personal information only for the period necessary to complete the service purpose or comply with legal regulatory requirements. Order data and after-sales records will be retained within the valid service and warranty cycle, and invalid redundant data will be regularly cleaned up and securely destroyed. For browsing behavior data that does not involve personal identification, we will conduct anonymous processing and statistical analysis to eliminate personal privacy risks.
Information Sharing & Disclosure
Flux Footwear strictly adheres to the principle of non-disclosure of user privacy. We will never sell, rent, or trade your personal information to any third-party commercial institutions for profit purposes.
We only share your necessary information with qualified third-party service providers under the premise of user authorization and privacy protection, including global logistics and delivery service providers (responsible for order delivery), professional payment institutions (responsible for USD transaction processing), and website operation and maintenance service providers. All cooperative institutions have signed strict privacy confidentiality agreements with us, and they are only allowed to use your information to complete designated service work, without any right of secondary use or disclosure.
We may disclose user information in accordance with legal requirements, court orders, or regulatory authority supervision requirements, or to protect the legitimate rights and interests of Flux Footwear, users, and the public safety interest.
Global Users’ Privacy Rights
As a global brand providing free worldwide shipping and unified USD transaction services, we respect and protect the legitimate privacy rights of all users around the world. You have the right to access, check, correct, update your personal information at any time, and you can also apply for us to delete your personal data or restrict data processing according to your needs.
If you want to adjust your personal information, cancel subscription marketing information, or consult the use status of your personal data, please contact our official customer support team through the website dedicated channel. We will verify your identity and respond to your legitimate requirements within a reasonable time.
Cookie Policy
Our website uses standard Cookie technology to collect browsing preference data, which helps us remember user browsing habits, optimize page display effects, and improve shopping efficiency. Cookies will not collect your sensitive personal information or payment data. You can freely adjust the Cookie acceptance settings through your browser. Disabling partial Cookies may affect the partial functional experience of the website, but will not affect normal order placement and transaction services.
Minors’ Privacy Protection
Our products and website services are oriented to adult users. We do not intentionally collect personal information of minors under the age of 18. If you are a guardian of a minor and find that your child has submitted personal information to our platform without authorization, please contact us in a timely manner, and we will delete the relevant data immediately and take standardized privacy protection measures.
Policy Updates & Notification
Flux Footwear reserves the right to update and optimize this Privacy Policy irregularly according to business development, service upgrade, and global legal policy changes. All updated contents will be posted on our official website Privacy Policy page and take effect immediately after publication. We recommend that global users check this policy regularly to keep abreast of the latest privacy protection rules. Continued use of our website and services after policy updates means your recognition and acceptance of the revised terms.
Contact Us
If you have any questions, suggestions, or disputes about this Privacy Policy and our personal information processing rules, please feel free to contact our official customer support team via the support channel on our website. We will professionally and patiently answer your questions and protect your legitimate privacy rights and shopping interests.